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【Check In】At the agreed upon time after 3pm

✓ Let us know by the day before check in your time of arrival and arrive within 15-minutes before or after.

✓ No changes allowed the day of check in

✓ Call immediately if you need to change the designated time due to uncontrollable circumstances (accident on the highway, vehicle breakdown, etc)

✓ Absolutely no late check in past 6pm. If all members of your group have not arrived by 6pm due to your own negligence, your reservation is forfeited without refund and you will not be allowed to stay the night.

✓ If you need to arrange a late check in for uncontrollable reasons (work, flight, etc), let us know well in advance and we can set a late check in time

✓ No early check in available. If you would like to use the property earlier than the check in time, please book the night before.

✓ All members of the group must check in in person. If members arrive separately, the time of arrival of the last guest is considered the check in time. 

• The full guest list will be presented at check in for accuracy confirmation, and to add the body temperature of each guest as required for COVID-19 precautions 

✓ ID and Personal Information

• Government regulations require we keep a list of each guest’s name, address and occupation. 

• To ensure that guests have given the correct name and address, we request an ID be presented

• Visitors to Japan are required to show their passport at check in. In addition, we must keep a record of the guest’s name, country of residence, passport number, and copy of the photo page of their passport

• To facilitate a smooth check-in we request that the guest information be sent to us in advance. 

 

【Check Out】 At the agreed upon time before 10am

✓ Let us know by check in your requested departure time. If you must change the time, contact us by 10pm the night before. 

✓ We will check the house and get the key 10 minutes before the check out time together with the representative. We are especially mindful to look for forgotten guest items, missing house items, cleanliness and damage.

✓ No late check out available. If you would like to use the property after 9am, please book the following night.

✓ All members of the group should check out at the same time. Let us know in advance if some members of your group will be leaving at a different time. 

【Noise】

✓ No loud noise or ruckus in the house or yard at any time

✓ This includes loud conversations and yelling, singing, live and recorded music, or any other unusually loud noise that could disturb our neighbors

Quiet Hours Outside: After 9pm

• No conversation in the parking area when returning after 9pm

• Finish BBQing and terrace use by 9pm 

• Smoking on the terrace is allowed anytime. No talking after 9pm. 

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【Fireworks】

✓  No fireworks of any kind allowed on the property and we do not know of any nearby public facilities that allow fireworks either

✓  We understand that this is a popular summer activity, but due to fire risks and smoke we cannot allow it. We provide many fun alternatives …. Bubbles, badminton, baby pool, balls and more. Have fun … Stay safe!

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【Parking】

✓  Free parking for up to about 8 regular cars

✓ Mid-sized tour buses OK

 

【Pets】 

✓  No pets allowed in the house or yard. 

 

【Alcohol and Drugs】

✓ If you drink, please do so responsibly. Guests are not allowed to become drunk

• If guests become so drunk that they cannot control their behavior, the police will be called and guests will be required to leave the property.

• Each person’s tolerance level is different and depends on health conditions as well. Know yourself and drink responsibly.

✓ No drunk driving

• For those driving at check out, extra care needs to be taken to ensure alcohol is not in the system in the morning. 

• Depending on the person and amount consumed, alcohol can stay in the body for up to 24 hours, and there is a risk of accidents and legal issues  from drunk driving. 

• Guests are 100% responsible for their own behavior and consequences if they choose to drink and drive. We strongly discourage any alcohol consumption for guests driving in the morning.

• No illegal drugs, substances or items allowed on the property 

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【Smoking】

✓  No smoking inside the house. 

✓  Smoking in the yard is allowed only at the patio table under the gazebo. 

 

【House Cleaning】

✓  No extra house cleaning fees are charged to guests. With this, we expect guests to clean up after themselves, and we as hosts do the remaining deep cleaning. 

✓  Guests are to clean up and straighten up all rooms, terrace, toys, garbage, recycling.

✓  The hosts will do a thorough and disinfecting house cleaning in compliance with COVID-19 prevention after check out

✓  If you need to sweep, vacuum or wipe up any messes, we have all the necessary items in the kitchen and laundry room. Please ask if you need assistance.

 

🌟For non-peak reservations, we offer a Full-Service Cleaning option. For guests who want to come and be pampered, we recommend this service. Please see our Pricing & Services list for details.

 

【Kitchen & Cooking】

• If you cook or eat on the property, clean up after yourselves

• Gas BBQ grills: See separate document for Usage Instructions

• No grilling or cooking in the house that results in splattered oil, butter, sauces, etc or smoke

  • If your BBQ is not complete outside for any reason, you are NOT allowed to continue grilling inside. 

  • No using electric nabes as yakiniku plates.

• Clean splatters on the walls, garbage on floor, etc. 

• Wash and put away dishes, pots, etc.

• Put away dishes only after they are dried well.

• On the morning of check out, leave the breakfast dishes to dry and the host will put them away.

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【Garbage】 

✓  All garbage can go together. Put all garbage in the large bins or in the large plastic bags provided. Close tightly.

 

【Recycling】

✓  There is a separate recycle bin for PET bottles, cans and glass. 

✓  Take off caps and labels and rinse before putting recyclables in the bin.

 

【Wall unit air conditioner & Heaters】

✓ These machines are made to heat/cool/dehumidify the room they are in. They are not designed for central heating or cooling. 

✓  Keep the outer/engawa side doors closed. The machines get tired and may stop functioning if all the doors are left open.

✓  Winter maximum temperature setting: 25℃ 

✓  Summer minimum setting: 27℃

Delete: ✓  Room temperatures are set to a comfortable temperature at check in. There are plenty of heaters, kotatsu heated tables, fans and air conditioners for your comfort. Plus, the traditional construction of the house makes for a comfortable setting in the summer with natural ventilation from the windows and sunrooms. 

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【Water Heater】

✓ The central water heating system is set to a comfortable 40℃. Please do not alter this. We sometimes find the heating system turned up to 44℃, which is dangerously hot.

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【TV and Furniture】

✓  The house is set up for your group’s needs at check in. Refrain from moving furniture, TV, TV stand, etc. If you need anything changed, contact the host and the host will try to fulfill your request.

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【Towels】

✓  You can use the towel set and bag at the house or local hot springs. Please refrain from using them at Ikaho Onsen as that mineral water turns our light-colored towels brown.

✓  Leave the used bags and towels in the hamper and the unused towels in your bedroom

 

【Bedding】

✓  Our guests love our fluffy and impeccably clean futons and pillows, but your needs may be different. Please contact us with any requests for extra pillows or blankets. We have plenty!

✓  Leave your futon unmade at checkout. Just make sure you haven’t left any rechargers or other items in them! We often don’t find them until after guests leave and we are cleaning.

 

【Windows and Key】

✓  Always close and lock the windows and doors when leaving

✓  Never leave the key in the house and the door open when leaving

✓  Never leave the key in the mailbox when leaving

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【Books, Toys and Yard Play】

✓  Close the safety gates at the entrance to the property when children are playing in the yard

✓  Keep a close eye on children at all times when they are playing and using the baby pool

✓  No hard balls (Soccer, basketballs, baseballs, etc) allowed on the property

✓  Do not let children play unattended in the back of the house or near the street

✓  Put everything back where you first found it

✓  Please clean and wipe down any toys and books used with either disinfectant wet tissues or paper towels and the disinfectant spray by the kitchen sink (NOT alcohol spray meant for cleaning hands as it can damage paper and goods). 

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【House Check】

✓ We will enter the house at least once a day for a basic check and cleaning (Empty garbage, check room temperature, windows, curtains, etc.)

 

【Damages or Missing Items】

✓  Please be careful and gentle in using the home and yard.

✓  You will be charged for damages, but be aware that the woodwork and unique tatami cannot easily be fixed or replaced. 

✓  Guests are responsible for broken, damaged or missing items from the house or yard. If something happens to the house or items during your stay, inform us right away. We understand that accidents happen, and in many cases no fees need to be paid (Broken glass, ripped book, stained towel, etc). Only if necessary, you will be charged with estimated replacement cost or professional services and materials needed. 

✓  Motoyasu & Renée know the household condition when guests check in, and only one group stays per night. So when there is damage, claiming, “We didn’t do it.” at check out is unacceptable.

 

【Forgotten items】 

✓  Check carefully before leaving

✓  We will call you if we find anything, and you can come pick it up

✓  If we send any items, the handling and delivery fee is the responsibility of the guest

 

【Liability Disclaimer】

• The owner does not accept any liability for any loss, damage, additional expenses, injury or death incurred by the Guest or any member of the Guest’s party regardless of the cause.

• The owner is not responsible for damage or loss of personal property, including vehicles, luggage, jewelry or cash. Please be careful when parking, and take care of your personal belongings throughout your vacation.

• All inbound guests must have proper traveler’s insurance

• By choosing to stay at this guest home, you take full responsibility for your and the other guests’ wellbeing.

 

Thank you for choosing to stay at Kiyomizu/Mitsuba House!

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We hope that everything goes super smoothly, and that you have a most wonderful time. 

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Our most kind regards, 

 

Motoyasu & Renée Sawazaki